Refund Policy

1. Return Eligibility

We want you to be satisfied with your purchase. Both opened and unopened items are eligible for return within 30 days of receipt, accompanied by proof of purchase.

2. Return Window

Returns must be initiated within 30 days from the date your order was received.

The window starts on the day the carrier records your parcel as delivered, not the day you placed the order. Once we issue your RMA number, you have 14 days to get the parcel into the mail.

3. An RMA Number Is Required

Yes, an RMA (Return Merchandise Authorization) number is required for every return. Please do not ship anything back before you have one.

Parcels that arrive without an RMA number cannot be matched to an order, which delays or prevents your refund. Requesting an RMA is free and takes one email or phone call.

4. How to Request Your RMA Number

Email [email protected] or call (877) 676-0375 with:

• Your order number and the name on the order
• The item or items you would like to return
• The reason for the return
• For a damaged or incorrect item, a photograph if you are able to send one

We reply within 1 business day with your RMA number, the return address, and instructions. Customer service is available Monday through Friday, excluding holidays.

5. How to Pack and Send Your Return

• Write your RMA number clearly on the outside of the parcel.
• Include all original packaging, accessories, and any included care items.
• Use a trackable shipping service and keep your receipt and tracking number until the refund appears.
• Send the parcel to our fulfillment center, not our corporate address. Returns sent to the corporate address are delayed.

Miesha Hub LLC
RMA #__________
4711 34th St. N. Suite F
St. Petersburg, FL 33714 USA

6. Who Covers Return Shipping

If the item is damaged, defective, or not what you ordered, we cover return shipping. If you are returning for any other reason, return shipping is yours.

• Our error: we email you a prepaid return label, or reimburse your postage when you send us the receipt. This covers items that arrive damaged, arrive defective, or do not match what you ordered.
• Change of mind, fit, or color: you pay the return postage. The cost depends on your carrier and is not refunded.
• Original outbound shipping: shipping to you was free on every order, so there is no shipping charge to refund back.

7. Condition of Returned Items

Both opened and unopened items are accepted for return. Items must be returned in the condition they were received, with all original packaging and accessories.

8. How Long Refunds Take to Process

Once your parcel reaches our fulfillment center, we inspect it against your RMA number within 2 business days and approve or decline the refund. Approved refunds are submitted to the card network the same day they are approved.

The credit posts to the original Visa or Mastercard used for the purchase within 5–10 business days of approval. The exact posting date is set by your bank and is outside our control.

Refunds always go back to the original payment method. We cannot refund to a different card, issue a check, or send store credit in place of a card refund. The credit appears on your statement under the same CorontoSignatureOption descriptor as the original charge.

Counting end to end, most customers see their money back within two to three weeks of mailing the return: transit time, plus 2 business days for inspection, plus 5–10 business days for your bank to post the credit. We email you when the refund is issued.

9. Partial Refunds and Declined Returns

If an item arrives back in a condition that does not match this policy, we contact you before doing anything. You may choose a partial refund reflecting the item condition, or have the item shipped back to you at your cost. We do not quietly reduce a refund without telling you first.

10. Damaged, Defective, or Incorrect Items

Contact us within 30 days of delivery and we will make it right with a replacement or a full refund, whichever you prefer, at no shipping cost to you. Photographs help us process the claim faster but are not required.

11. Canceling an Order Before It Ships

Orders are processed within 1–2 business days. If you contact us before your order ships, we cancel it and refund the full amount with no return needed. Once the order has shipped, the standard RMA return process above applies.

12. Non-Returnable Items

Items that arrive damaged due to misuse after delivery, or that are missing original packaging, may not be eligible for a full refund. The same applies to returns requested after the 30-day window has closed, and to parcels sent back without an RMA number.

13. Billing Terms

Every order is a single one-time purchase, not a subscription, so there is no recurring charge to cancel alongside a return. See our Terms & Conditions for full billing terms.

14. Contact Us

Miesha Hub LLC
3133 Maple Dr NE Ste 240 #1169
Atlanta, GA 30305 USA
[email protected] · (877) 676-0375

The address above is our corporate address. Returns go to the fulfillment center in Section 5.